Shipments and returns

Managing your returns with ease

If you have ever ordered from a website or catalog, chances are you may have needed to send an item back to the shipper. More and more shippers are providing prepaid return labels to their customers. Shippers understand that their customers are more comfortable purchasing from their website if they have a fair and convenient return policy.At UPS, shippers have a variety of ways to provide you, their customer, with a return label. They can include the label in the original package, send you an e-mail with a link to the return label, or post a label on their website. But once you receive the label, what do you do? Do you have to pay for the shipping? How do you get the package to UPS? Can you track the package to see when it is received? Let UPS help you learn how to handle your returns needs.